Picture a future where calls to customer service are replaced by a quick and cheerful chat on your favourite messaging app. A helpful bot will be on the other end of the conversation, asking what you need, digesting the data and hopefully, solving your problem. As more and more businesses adopt chatbot technology, the more likely this future is.

In the latest episode of Tech Talk with Vodacom, we speak to Antoine Paillusseau, CEO of FinChatBot, about the inner workings of these friendly virtual assistants.