Planet Offers Support
Need some help? Please select what you need help with so we can make sure we can direct your enquiry to the right place.
Our customer care team work from 9am to 5pm Monday to Friday and aim to respond to all enquiries within 3 working days.
Using your vouchers
Cancellation requests
Account Information
Downloading your vouchers
Promo Codes
Cancellation requests
I would like to cancel my order +
Our refund policy is strictly 14 days for all vouchers, excluding events which are non-refundable.
If you contact us within 14 days of purchasing the voucher and haven't redeemed it already, we will give you back the amount you paid for the item and void the voucher. Guaranteed.
Please click here to contact us and one of our team will be in touch usually within 3 working days, although please note during busier times this may take a little longer so please bear with us.
If you have tested positive for COVID-19 +
The government has now removed any remaining domestic restrictions across the UK. If you have redeemed and pre-booked with your voucher already and decide not to use your voucher due to COVID-19, please contact the venue directly to see if you are able to move your booking to a later date within the validity period. Please note, any changes will be at the venue’s discretion and Planet Offers cannot extend validity periods on vouchers due to contractual obligations.
Any information regarding extensions to validity will have been communicated to customers via email and the website will have been updated accordingly. As the restrictions have now been lifted, we will no longer be accepting refund requests. We cannot extend validity periods on vouchers due to contractual obligations.
Extension policy +
All of our voucher expiry dates are set and we are unable to extend the dates on any vouchers. Any extensions are solely at the discretion of the vendors themselves and Planet Offers are unable to extend any vouchers due to contractual obligations.
Promo codes
New customer promotions +
If you sign up to the Planet Offers newsletter here we will email you a 1-time promo code. Please note you need to be signed in to your Planet Offers account before you checkout for this to work.
Once you have checked out we are unable to apply promo codes so make sure the code applies before you checkout. If you forget to use it on your first order, don’t worry you can always use it next time - but note the code can only be used once.
Sales/promotions +
Each promo code is only valid during the time specified, and it's only valid on the type of deal specified. Often for sales it will only apply to selected products in a sale category. These will be clearly labelled in the T&Cs of the marketing communications.
So if you're lucky enough to have a Planet Radio Offers discount code, please follow these steps to get your discount:
1 Click 'Add To Basket' on the product you wish to purchase.
2 At the shopping basket page, click ‘Got a Promo Code?’ and enter the code here, double-checking to make sure you've entered the code correctly.
3 Click 'Apply Code' and you should see the price reduction on this screen.
4 Proceed to checkout and the code will automatically apply throughout the checkout process
Downloading your vouchers
I haven't received my Planet Offers voucher +
All of your vouchers are available to download straight from your Planet Offers account. Just visit https://planetoffers.co.uk/customer/account/ and enter your email and password you used when you purchased your voucher. Click My Vouchers and download the voucher you need.
I can't open my PDF voucher +
Our vouchers are sent in a PDF format and you will therefore need to have a PDF viewing software installed on your device to view your voucher. Most modern devices will have either a built-in PDF viewer or PDF viewing software pre-installed. However if needed, you can download and install the latest version of Adobe Acrobat Reader here here.
I've forgotten my password +
If you have forgotten your password, click here to access the Password Reset page. A password reset link will then be sent to your email address.
Using your vouchers
What happens after I purchase a voucher? +
When you purchase a voucher from us, we will email you a copy of your voucher in PDF format. On it you will find your voucher details, terms and conditions and how to redeem information.
This voucher is also available on your Planet Offers account when you log in. If you can’t find (or accidentally delete) your email, you can re-download it from your account.
Our vouchers are sent in a PDF format and you will therefore need to have a PDF viewing software installed on your device to view your voucher. Most modern devices will have either a built-in PDF viewer or PDF viewing software pre-installed. However if needed, you can download and install the latest version of Adobe Acrobat Reader here here.
How do I redeem a voucher? +
This information will be printed on your voucher under the How to Redeem section.
Can I purchase more than one voucher? +
Please check the voucher page’s terms and conditions before you purchase. With most of our vouchers, you can buy as many as you like but if the voucher is limited to one per person you will find this information in the Terms and Conditions on the voucher page.
When does the offer expire? +
All offers will display their expiry date on the website and on the voucher itself.
Account information
How do I set up an account? +
On the Planet Offers homepage click the ‘My Account’ button. To create a new account, all you need to do is fill in your details (name and email address and a password), then click ‘Create your account’ at the bottom of the page. Once your account has been made, you can use your email address and password to log in to your account.
I've forgotten my password +
If you have forgotten your password, click here to access the Password Reset page. A password reset link will then be sent to your email address.
How do I sign up to the newsletter? +
To sign up to the Planet Offers newsletter just visit https://planetoffers.co.uk/newsletter and enter your name, email address and select the locations you want to see vouchers for.
How do I change locations I receive newsletters for? +
Log in to your Planet Offers account and click Newsletters, you will see a list of locations. Use the tick boxes to select or unselect the locations you wish you receive offers for. When you are done click Save.
How do I unsubscribe from the newsletter? +
You can either log into your account, click on Newsletters and click ‘Unsubscribe me’ or if you have received a newsletter in your inbox, view the email and at the bottom of the email there will be a button which says ‘unsubscribe.’
How do I access my vouchers in my account? +
All of your vouchers are available to download straight from your Planet Offers account. Just visit the My Account page and enter your email and password you used when you purchased your voucher. Click My Vouchers and download the voucher you need.